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Communication Skills Question Bank
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An e-mail’s style is determined by a person’s:
  1. English
  2. culture
  3. status
  4. communicative ability

Q2. Forecasting determines organizational:

  1. performance
  2. feedback
  3. objectives and policies
  4. budget
Correct Answer

Q3. In business, oral communication is face-to-face:

  1. in all situations
  2. in no situation
  3. in all but one situation
  4. in some situations
Correct Answer

Q4. The best way to apply for a job is to submit a résumé that is:

  1. suitable for any job
  2. self-recommending
  3. full of personal information
  4. specifically written for that particular job
Correct Answer

Q5. A summary placed at the beginning of the CV acts as a:

  1. preface
  2. letter of recommendation
  3. statement of objectives
  4. synopsis
Correct Answer

Q6. In business, keep telephone calls very short because the other person may not be:

  1. noting down what you say
  2. paying attention to you
  3. free to talk to you
  4. interested in talking to you
Correct Answer

Q7. Positive gestures are body signals that make you look:

  1. arrogant
  2. hurtful
  3. nervous
  4. relaxed
Correct Answer

Q8. Listening and hearing refer to:

  1. different things
  2. mental and physical acts, respectively
  3. a specific act versus a general act
  4. the same thing
Correct Answer

Q9. Meta-communication relates to the speaker’s:

  1. intentional choice of words
  2. intentional choice of dress
  3. unintentional choice of both words and dress
  4. unintentional choice of words
Correct Answer

Q10. Good business letters are characterized by the following personal quality of the writer:

  1. seriousness
  2. humour
  3. formality
  4. sincerity
Correct Answer

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