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IRGST Question Bank for Exam Preparation
Communication Skills Question Bank

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There are ____ levels in Maslow’s pyramid of needs.
  1. five
  2. three
  3. six
  4. four

Q2. An e-mail’s style is determined by a person’s:

  1. English
  2. culture
  3. status
  4. communicative ability
Correct Answer

Q3. Giving non-verbal messages is:

  1. deliberate
  2. spontaneous
  3. tutored
  4. a dramatic skill
Correct Answer

Q4. Managing as a process does not organize:

  1. goods
  2. labor
  3. capital
  4. material
Correct Answer

Q5. When introducing ourselves, we should use:

  1. only the surname
  2. both the first name and the surname
  3. only our first name
  4. only our designation
Correct Answer

Q6. A clarifying listener:

  1. explains the message
  2. elaborates the speaker’s underlying thoughts and feelings
  3. illustrates the message with examples
  4. repeats what is said
Correct Answer

Q7. Oral communication is the interchange of _____________ between the sender and receiver.

  1. signs and gestures
  2. cues and clues
  3. verbal messages
  4. written messages
Correct Answer

Q8. In business, oral communication is face-to-face:

  1. in all situations
  2. in no situation
  3. in all but one situation
  4. in some situations
Correct Answer

Q9. A summary placed at the beginning of the CV acts as a:

  1. preface
  2. letter of recommendation
  3. statement of objectives
  4. synopsis
Correct Answer

Q10. The percentage of working time business executives spend in listening is:

  1. 40 to 60 per cent
  2. 30 to 70 per cent
  3. 40 to 50 per cent
  4. 20 to 80 per cent
Correct Answer

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