Please note this role is for a 12-month fixed term contract
Our Change Delivery Managers are accountable for the change projects/initiatives across our Contact Centres. This can be either leading a large-scale change or running with several smaller change initiatives in parallel. You will follow a Waterfall, Agile or DMAIC methodology depending on the type of change.
As our Change Delivery Manager you will be expected to work flexibly, which may mean undertaking analytical activity as well as change delivery. You will be comfortable dealing with ambiguity and have a passion for balancing delivery at pace alongside successful embedding of change.
What you need to do
Follow internal change management process and use the tools available to create strategies which support the adoption of change.
Design implementation plans which encompass delivery and embedding of change, which include the delivery of communication and any required training.
Conduct impact assessments of change activity, liaising with all affected stakeholders, and undertake thorough operational readiness assessments to ensure the business is ready to receive the change.
Use RAID to identify, analyse and prepare risk mitigation plans, track actions, issues and decisions and dependencies.
Integrate change management activities in to project plans to ensure communications, training, sponsor engagement, resistance management etc are all factored in.
Keep close to the heart of the Contact centre, ensuring there is a true understanding of the impact the changes will have on both our Advisors and customers.
Be accountable for the delivery of change activity following the guidance of PMO and the Change Manager where required.
Continually look to improve P3M3 standards, focussing on continuous improvement and development of a culture of shared learning.
What you need to know and show
Experience working across Change/Project/Programme/Portfolio/Continuous Improvement.
Well versed in different change and project methodologies (Prince, Lean, Agile), with supporting qualification desirable.
Experience of financial monitoring and control.
Experience of managing multiple stakeholders.
Demonstrate commerciality and focus on driving bottom line improvement and hitting saving targets.
Highly literate, able to tailor messages to multiple audiences.
Ability to maintain pace and momentum on the change you are accountable for.
Strong interpersonal and influencing skills, ability to engage and gain trust of colleagues across the group.
What you’ll get in return
As a Change Delivery Manager you’ll receive a host of great benefits. As well as a competitive salary, rewarding bonus scheme, you will receive a range of learning and development opportunities, 22 days’ holiday (with the opportunity to buy extra holidays), a save-as-you-earn scheme, pension and staff discounts at Argos, Sainsbury’s and Habitat.
Here at Sainsbury’s we’re a proud equal opportunities employer that values diversity at every level of our business. Inclusion and Diversity are fundamental to our culture and values, fostering an innovative, collaborative and fast paced work environment that means we can build a better future for our colleagues and our customers. Everyone is welcome at Sainsbury’s. Want to find out more? Then visit our Values & Culture page on our Careers site – https://sainsburys.jobs/working-at-sainsburys/values-culture/
Primary Location GB-GB-Widnes
Work Locations Argos - Widnes and Home Sainsbury's Argos ARG Customer ServicesRoyal Avenue Widnes WA8 8HS
Job Central Retail Operations
Schedule Full-time