Organization: EAST & WEST WING
DESCRIPTION -
Applications are invited for the position of Operations Supervisor, Grade FC06.
This position is within the Flight Preparation Operations Department and reports to the Operations Manager.
Key accountabilities
• Ensure supervision of assigned staff by training, motivating and counselling to achieve the objectives agreed upon and provide the necessary guidance whenever required.
• Monitor the daily resource allocation and escalate any significant variances to Management.
• Ensure briefings and shift handovers are communicated to all relevant stakeholders.
• Liaise with the airline representative in relation to catering uplift, pax figures and any additional service that may be requested on a flight-to-flight basis.
• Prepare the catering order forms and forward them to all concerned sections.
• Ensure that the loading / offloading procedures are followed as per the laid down policy of the airlines, company and the airport security.
• Carry out spot-checks at the operations section and on the ramp in order to ensure that food and equipment are provided as per the airline standards on schedule.
• Check all the checklists and other relevant documents and make sure that they are completed and duly signed by all concerned before forwarding them to the Accounts Department.
• Ensure all customers are provided with the best quality of service through cost effective and efficient management, assuring continuous improvement of service delivery
• Demonstrated ability to identify and implement corrective actions arising from incident investigation
• Responsible for implementing safe working practices and procedures in accordance with EKFC policies
• Comply with and ensure all relevant standards and regulatory requirements are met. Promptly carry out the required due diligence of incidents and escalate to management
Work Experience:
• Years of Experience: Minimum 4 years’ experience in a dynamic work environment
• Area of Experience: Flight Operations, Food Packing or Logistics function preferably in the Airline Catering Industry and/or Food Industry
• 2 years of exposure in a Team Leader or supervisory capacity (preferred)
Education Qualification:
• Diploma or equivalent qualification (Must have)
• Certifications/Licensure related to Six Sigma, Logistics, or Supply Chain (Preferred)
Skills:
• Strong written, verbal, and communication skills
• Ability to set priorities and assign work to team
• Ability to maintain records and prepare reports with strong attention to detail
• Time and resource management skills
• Good knowledge in MS Office applications and ERP systems
• Ability to collaborate cross functionally and at all levels and team based approach including ability to positively manage conflict
• High level of commitment to continuous improvement and adaptability to change