Job function: Business improvement
Main location: UK & Ireland-United Kingdom-West Midlands-Birmingham
Other Locations: UK & Ireland-United Kingdom-West Yorkshire-Leeds
Schedule: Full-time
Working pattern: Standard
Salary: Up to £37,000 experience depending, plus benefits
Closing date: Feb 10, 2022, 1:59:00 AM
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us.
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at Openreach. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
About this role
This is a key role in transforming our service delivery operations by ensuring the changes we make are successfully embedded in the operational teams. As part of a major transformation programme, you will lead on developing change strategies, whilst ensuring the change is effectively managed during deployment. The change professional is critical to ensuring the business benefits are realised including cost efficiencies, service improvements and/or performance improvements.
In this exciting role you will develop sought after change management skills and you will be a member of a vibrant team that is well respected for their change management skills and expertise.
This is an ideal role for those who have a passion for and understand the principles of behavioural change management and are looking to progress their career in change management, project management and/or business improvement.
You'll have the following responsibilities
• Accountable for delivering change programmes across the service delivery operations teams
• End to end management of change engagement planning and embedding change initiatives within the impacted teams
• Working closely with the project delivery managers, ensure change engagement activities are included within the overall project delivery plan
• Responsible for managing programme risk by assessing impact to operational performance and ensuring change is successfully delivered
• Taking personal responsibility for key stakeholders at all levels; working closely with the operational sponsors to manage the relationships, ensuring the required changes are understood and adopted
• Accountable for delivering a compelling story about the change initiative, end states, and roadmap for all audiences
• Work closely with the project team to ensure the impacted operation teams are trained/briefed to prepare them effectively for the change, guiding the squad on materials / content as required
• Work closely with the continuous improvement team to identify and define opportunities to improve the way projects are managed.
You'll have the following skills & experience
• A change agent with experience of delivering change programmes in a fast-paced environment including process and people impacting change
• Can demonstrate the ability to establish and maintain trusting relationships with a range of senior stakeholders and to influence stakeholders to support the change agenda
• Ability to communicate complex problems / solutions in an articulate manner, using data to support your argument
• Ability to make effective decisions whilst working in complex and conflicting situations
• Strong ability to challenge, influence and negotiate at a senior level
• A Change Management practitioner with project management skills and operational knowledge would be preferable.
Benefits
As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.
We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed.
About Openreach
Openreach Limited runs the nation’s digital network. We play a key role in British society, helping homes, schools, hospitals, broadcasters, government, businesses and more connect to the world.
We're a wholly owned subsidiary of BT Group, and our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses. And we’re on a mission - to make the country’s digital network services faster, better and more affordable.
Our people are experienced, resourceful and innovative, working on vital projects that help support the nation at work, in learning, on the move, at rest, at play, in emergencies and much more.
So if you’d like to be a part of an exciting organisation that’s making a real difference, why not join us today? You can read more here about working at Openreach.
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in Openreach. We’ve moved to ‘virtual hiring’ until further notice - which includes video interviews and virtual on-boarding, to make sure that we maintain candidate and employee safety.
Location: Birmingham or Leeds (regular travel will be required)