Our Organization
DLL is not your average financial services company. In fact, we’re above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we’re doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.
We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.
At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about.
The Operation Excellence Manager (LSS expert) will be responsible for the delivery and support of all local Lean process improvement initiatives; supporting DLL in accelerating improvements and change inclusive of process optimization, automation, operational management and establishing a lean Operational Excellence culture. This is to ensure optimal customer satisfaction, product quality and business process efficiency and effectiveness.
The Operational Excellence Manager, although not the exclusive owner of all improvement initiatives, is one of the leading forces behind it. This will mean demonstrating hands on implementation skills, joining in on the first phases of problem solving, providing analysis on what/how/why and training & coaching the team members and management on how to get to the desired state including the use of advanced automation (RPA, Machine Learning, Analytics).
Day to day:
• Pro-actively (re)design and optimize Operational processes, following the current DLL process improvement and performance management methodology. Ensure designed processes satisfy the global operations needs
• Identify areas of opportunity and execute key activities within Lean Transformation by supporting & driving improvement and change
• Drive critical core processes and local end-to-end solutions including identification of Robotic process automation use cases
• Sustain an effective automation governance process ensuring that performance is managed, opportunities are identified, and risks are appropriately mitigated
• Act as a sparring partner for internal departments on identifying improvement opportunities, documentation of DLL’s end to end processes & SOPs to drive waste reduction and/or revenue growth opportunities.
• Provides support and act as a filter on behalf of Product Owners for testing and validating new functionalities in systems and creating new user stories and requirements
• Support the coordination and execution of local projects for business change using Lean methodology
• Act as an improvement agent and trusted business partner in enabling and jointly tackling the key improvement initiatives needed for our future state business (the Hoshin Kanri goal deployment serves as your compass)
• Coordinate, monitor and report on the weekly / monthly improvement efforts
• Transfer knowledge and train others in their continuous improvement techniques & thinking
• Design, execute, steer and coach local initiatives with aligned impact.
• Support applicable Change Management associated with execution of Lean Transformation
• Collaborate on the development, preparation, and presentation of productivity investment cases to ensure objectives, risks, benefits, and approach are clearly articulated and embraced at the senior management level
“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect.”
Essentials:
• Education: University level preferred
• Certified Business Analysis Professional Certification (CBAP), Lean Six Sigma (LSS) Green Belt certification and/or demonstrate capability of Lean Practitioner level 1 with knowledge of Quality Management Systems
• 5 years or more proven work experience as Business Analyst working in a Lean and/or business transformation environment
• Knowledge of Agile/SAFe framework
• Self-starter with an entrepreneurial spirit and ability to bring clear direction in the face of uncertainty / ambiguity
• Excellent verbal and written communication skills, innovative thinker, collaborator and team-oriented member
• Able to professionally facilitate and lead training, process improvement and experiment workshops - Ability to create storyboards, value stream maps is a plus
• Understanding of new and emerging tools and applications to design and automate future state process design - Familiarity with Automation Anywhere Platform is a plus
• Advanced knowledge of Power Bi, Excel, PowerPoint and Visio
• Strong data management skills including the ability to extract, manage, and manipulate large data sets/files
• Ability to personally perform critical analysis, to critique the work of others, and to build the firms automation management model
• Capable of driving growth capacity by continuously looking for better ways to improve processes
• Strong interpersonal skills
• Excellent planning & organizational skills
• Excellent problem-solving skills
• Ability to learn new things quickly
• Proficient with collaboration tools that support virtual and in-person meetings
• Ability to work from home remotely/independently and in a virtual team environment
This position allows for remote working from home across all of Canada. Through these unprecedented times, DLL has successfully evolved and adapted to remote work arrangements. We are now excited to offer more flexible opportunities, including full time remote work, that will continue past the COVID-19 pandemic. Whether employees are working in the office, working from home or a combination of both, DLL is proud to uphold the cohesive company culture for all.
Settling In:
At DLL, we consider our people our biggest asset. That’s why you’ll be treated as a member, not just an employee. Together we create an informal, but professional atmosphere that is hard to find elsewhere. We also encourage members to seek out the best skills across all our offices, because the more networked we are as an organization, the more effective we can be at seeing more than a customer and working harder as a partner.
DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives.
Our four wellbeing categories are as follows:
• Connection - Build meaningful connections with other members
• Health - Manage mental, emotional, and physical health
• Finance - Provide learning opportunities to help members achieve personal financial health
• Lifestyle - Maintain balance between work and life priorities
These are the things that matter to our members and the wellbeing of our members matters to DLL!
All members enjoy:
• Two working days per year volunteering for a local charity
• Bonus plan
• Remote working from home opportunities
• Flexible hours
• Career development opportunities: online learning, member development programs, Tuition reimbursement program.
• Outstanding Medical, Dental, Vision and Paramedical benefit programs
• Employer paid defined contribution Pension plan
• Industry leading Vacation package
• Subsidized Gym membership programs
• Employee Referral program
• Open concept modern working environment
DLL in a nutshell
DLL is a global vendor finance company with more than EUR 30 billion in assets. Founded in 1969 and headquartered in Eindhoven, the Netherlands, DLL provides asset-based financial solutions in the Agriculture, Food, Healthcare, Clean Technology, Construction, Transportation, Industrial, Office Equipment and Technology industries.
DLL partners with equipment manufacturers, dealers, and distributors in more than 30 countries to support their distribution channels and help grow their businesses. DLL combines customer focus with deep industry knowledge to deliver sustainable solutions for the complete asset life cycle, including commercial finance, retail finance and used equipment finance.
DLL is a wholly owned subsidiary of Rabobank Group.
To learn more about DLL, visit www.dllgroup.com.
Good to know:
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with DLL values and all applicable legislation.
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to successful completion of a background verification and integrity check.