Posted on: Nov.18.2022
Quality & Continuous Improvement Advisor, St Mungos, London, UK
Tower Hill – London, with agile working from home up to 3 days per week
£35,950 - £39,341 pa
Permanent / Full time / 37.5
About the Role
Could you help us to continuously improve in terms of safeguarding people experiencing homelessness?
Quality Advisers help ensure St Mungo’s provides safe, high quality services to our clients. Responsibilities include:
Conducting robust audits of services.
Creating policies and procedures.
Facilitating Safeguarding & Professional Boundaries training.
Coordinating Stage 2 complaint investigations and responses.
Reviewing reports and actions from serious incidents.
Leading Best Practice Reviews (investigatory reviews into complex situations where something has gone wrong).
About you
We are looking for someone who:
Has exceptional prioritisation skills.
Is able to deliver high quality written work.
Is excellent at interacting with people.
Distils complex and detailed challenges into clear, concise and manageable situations.
We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) applicants.
Closing date: 10am on 1st December 2022
Interview and assessments on: TBC
About us
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
What we offer
Investors in People Gold accredited
Committed to developing all staff
Developing your skills and career
8 fantastic diversity networks including LGBTQ , BAME and lived experience
Diversity, equality and inclusion
Committed to maintaining your work-life balance
Defined contribution pension scheme
We welcome people from a wide range of experiences and value transferrable skills.
29% of all appointments in 2020/21 were internal promotions.
Reaching potential
A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.
Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.