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Senior Business Enhancement Specialist, Ministry of Finance, North York, ON, Canada

Senior Business Enhancement Specialist, Ministry of Finance, North York, ON, Canada
Posted on: Nov.22.2022

Senior Business Enhancement Specialist, Ministry of Finance, North York, ON, Canada

Organization: Ministry of Finance
Division: Tax Compliance & Benefits Division / Account Management & Collections Branch, Business Enhancement Unit
City: North York, Oshawa
Job Term: 2 Temporary (up to 18 months)
Job Code: 6A004 - Admin06
Salary: $74,877.00 - $110,338.00 Per Year
Understanding the job ad - definitions
Posting Status: Open
Job ID: 187880

Amendment: Posting status changed to open and application deadline extended.

Do you have knowledge and experience in process improvement and business analysis? Are you a strategic thinker with the ability to develop creative and innovative business process improvements?

Consider this opportunity as a Senior Business Enhancement Specialist in the Account Management & Collections Branch of Ministry of Finance where you will lead high profile continuous improvement initiatives and develop strategies to embed Lean thinking across the ministry.

About the Branch/Unit

The Account Management and Collections Branch (AMCB) provides tax and benefit program delivery and collections services to clients in support of the ministry's mandate.

Business Enhancement Unit (BEU) works collaboratively with other areas of the branch to support efforts for continuous improvement in processes, both internal and external to the branch. In support of Lean efforts and continuous improvement, (BEU) delivers advice, support, planning, project management and coordination functions for the Account Management and Collections Branch and as needed, across the ministry. The unit conducts research and analysis, facilitates program evaluation activities (i.e. KAIZEN), and provides advice to help the branch identify opportunities for business enhancements.

Why work for the Ontario Public Service?

The Ontario Public Service (OPS) is committed to being an employer of first choice, creating a positive and inclusive work environment.

We offer:
•Competitive compensation and benefits
• Flexible work arrangements
• Collegial and professional work culture
• Career growth and development opportunities across multiple business areas
• On-the-job training to support your success in the role

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will:

• Lead and participate in strategic business review discussions to identify opportunities for process improvement and innovation
• Lead and facilitate structured discussions and presentations, such as interviews or workshops
• Promote and embed a culture of continuous improvement across the Ministry of Finance
• Provide recommendations for process improvements, improving quality, optimizing costs and establishing appropriate process metrics and controls
• Facilitate, educate and provide guidance to mentor ministry staff
• Establish effective working relationships and communications with key managers
• Contribute to the development and implementation of organizational initiatives
• Lead and/or participate in ministry, cross-government and external teams and working groups

How do I qualify?

Business Analysis (Lean and Continuous Improvement Experience and Knowledge):
• You have experience utilizing lean methodologies and tools (such as problem briefs, journey mapping, value stream mapping, cause-and-effect analysis, Kanban, Kaizen) and leading lean and continuous improvement projects to find solutions to optimize, streamline and improve programs and services.
• You have knowledge equivalent to Lean Six Sigma Green Belt, as well as understanding of service design, user research, and change management methods.
• You have experience leading and facilitating structured workshops and discussions with staff and stakeholders at all levels to gather program and process information, brainstorm root causes, and propose solutions.
• You have experience leading development of business cases, including conducting environmental scans, risk assessments, developing mitigation strategies, identifying trends, and developing recommendations.

Problem Solving (Data, Analytics and Measures):

• You can collect, synthesize, and analyse complex information and data, identify trends, and draw strategic conclusions and recommendations.
• You can develop performance measures for projects and initiatives.
• You can use data and information visualization tools to transform data into a relatable story for continuous improvement and to effectively and clearly present complex information.

Relationships, Influence, Facilitation and Communication:

• You have experience leading projects, activities and mentoring team members towards successful completion.
• You have knowledge of project management to scope, design and carry through on simple and complex change.
• You have experience building relationships with frontline staff, management, users and stakeholders.
• You have verbal and written communication/presentation skills and political acuity to provide advice to senior management.

Additional Information:

2 Temporary, duration up to 18 months, 33 King St W, Oshawa, Central Region or 5 Park Home Ave, North York, Toronto Region
Compensation Group:
Association of Management, Administrative and Professional Crown Employees of Ontario
Understanding the job ad - definitions
Schedule: 6
Category: Consulting and Planning
Posted on: Tuesday, November 8, 2022


Less qualified applicants may be considered on an underfill basis.
The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.

You must apply online.
Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
Read the job description to make sure you understand this job.
OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Monday, November 28, 2022 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.
Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.
Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.


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