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Posted on: Sep.20.2021
Job Advert Title: Omnichannel Process Operations Lead
Locatie: Astellas Pharma Europe Ltd. UK Home office
Divisie: Commercial Capabilities
Afdeling: Omni-Channel Operations
Werkcategorie: Arbeidsovereenkomst voor onbepaalde tijd
About Astellas:
At Astellas we can offer an inspiring place to work and a chance to make your mark in doing good for others. Our expertise, science and technology make us a pharma company, our open and progressive culture is what makes us Astellas. It’s a culture of doing good for others and contributing to a sustainable society. Delivering meaningful differences for patients is our driving force. We all have a significant opportunity to make that difference, working locally in the areas we know best, whilst drawing inspiration from the different insights and expertise we have access to globally and from our innovative, external partners. Our ethos is underpinned by the Astellas Way, comprising five core values: patient focus; ownership; results; openness, and integrity. We are proud to offer an inclusive and respectful working environment that fosters collaboration and ownership. Our aspiration is to bring the best minds together and provide world-leading tools and resources in a unique structure that fosters real agility and entrepreneurial spirit.
ABOUT THIS JOB:
The Associate Director of Process Operations performs a critical role between content technology platforms and the teams of people who create the content that drives customer experience. The position is responsible for contributing to the development, embedding, and monitoring of a significant portion of the Omnichannel digital transformation ambition. This role covers multiple regions, some of the key activities for which are noted below:
• Development of end-to-end content operations standards, governance frameworks, monitoring mechanisms, and other efficiency and operational management tools.
• Establish new and simplified processes in collaboration with Legal, E&C and RA and for the efficient operation of content processes (including content reuse, content efficiency, content distribution, and content effectiveness measurement)
• Partner with the Data-Driven Marketing & Analytics Lead and CDMS team for the management of customer consent and preference management.
• Responsible for the processes that deliver inclusion and integration of relevant customer experience data enhancing omnichannel operation and marketing plans
• Work with the change management team on streamlining/standardization and of the content operation globally, whilst enabling local teams to enhance local customer experience.
• Understand the strategic needs of the broader OCO business to support OCO digital transformation ambition
• Operates as a key member of the Omnichannel Operations team championing overall organizational ambitions
ESSENTIAL KNOWLEDGE & EXPERIENCE:
• Solid experience within pharmaceuticals, healthcare, and/or a multinational corporation with global operations and local footprint
• Significant content operations including digital strategy, digital marketing, and other multi-channel and content delivery roles
• Experience working with content operations platforms such as digital asset management or content management systems
• Able to diagnose and develop business process diagrams, optimize workflows, and translate process complexity into operational simplicity
• Aware of current innovation in content operations and other forward-looking developments
• Communication and presentation skills including the ability to influence
• Experience leading, managing or working on complex project-based initiatives
• Demonstrated problem-solving ability and experience working across complex negotiation and other process-related delivery models
PREFERRED KNOWLEDGE & EXPERIENCE:
• Operational expert with six sigma or other operational efficiency training, able to dive into the details and ensure proper considerations and frameworks built to ensure repeated process success
• Multiple experiences across geographies within cross-continent organization (e.g., Americas, Europe and Japan)
QUALIFICATIONS:
• Bachelors Degree
ADDITIONAL INFORMATION:
• The is a full time, permanent position
• The role will be located in the United Kingdom
• Applications should be made by 24th September
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.