The role of the PMO is to define and maintain processes, controls and governance framework standards for project and change management within the organisation. Providing specific support to the Change Management and IT functions, the PMO will monitor the status of projects, track deliverables and milestones and ensure adherence to the governance framework.
• Defining and updating the in-house project management processes, standards and governance across change and IT
• Deploying best practice to establish, manage and operate an appropriate project quality assurance and health check structure
• Organise and undertake quality assurance reviews and health checks to ensure work is being undertaken to a sufficiently high standard
• Prepare insightful monthly reporting packs for Board, ExCo, RiskCo, OpCo and other senior management committees and Boards as required
• Ensuring Change Managers and IT PMs keep project plans and governance documents regularly updated
• Maintaining the portfolio schedule, clearly tracking the delivery of key milestones and working with Change Managers and IT Project Managers to assess the wider impact of any changes
• Introduce Risk Awareness by proactively identifying and raising control deficiencies and driving diligent risk remediation across the portfolio
• Day-to-day management of various project control processes, , escalated issue and risk management, scope/change control and business and team resource tracking
• Ensure status, issues, and risks are tracked and are effectively communicated to key stakeholders
• Identify and track interdependencies between key pieces of work being delivered on the engagement as required by the Head of Change Management
• Assist the Head of Change in the maintenance of the department budget throughout the financial year and work with Finance department to provide actual/forecast data to support management decision making
• Manage programme level Lessons Learned repository; attend Post Project Review meetings to identify key areas of improvement to be captured into the Lessons Learnt repository
• Organise workshops to identify areas of improvement for projects, documenting recommendations and presenting them to the Head of Change, COO and Head of Delivery
• Build up a repository of project templates both technical and management to support the Change Managers and Project Managers - use examples from current and past projects to identify best practice
• Working with auditors to complete project and team audits, assisting change and project staff with documentation, tracking and closing out audit actions
Person Specification
Knowledge & Experience
• A good understanding of FS industry sectors, specifically Wealth, Private Banking & Commercial
• Proven track record in leading PMO function for a small team or as part of a large programme
• Change focused; understanding the business and how to best implement successful change frameworks
• Ability to seek committed resourcing in advance (around BAU activities) based on project requirements
• Experience of delivering change and project frameworks within a regulated environment
• Ability to see, understand and influence the wider picture of business strategy
• Demonstrated ability to achieve sustainable business improvements across an organisation within a limited time scale
• Proven record of assisting with project and team audits and following up on CMP actions
• Good analytical and problem solving skills
• Good understanding of change methodologies and frameworks (Waterfall and Agile)
• Ability to manage multiple conflicting priorities, adapting to changing business demands
• Good inter-personal & influencing skills
• Clear, concise communication (written and verbal)
• Experience interacting at Senior Management level and influencing management on a day-to-day basis
Skills
• Change or Project Management qualifications expected
• Expert in the use of project management and PMO tools & software
• Experience of Agile delivery methodologies and SCRUM
• Pro-active, independent and ability to multi-task and meet multiple deadlines
• Good change analysis & PMO delivery skills
• Good practical knowledge of change and its application in Wealth Management
• Proven record of delivering PMO and applying consistent management frameworks
• Ability to work in partnership to manage the links with business management and change
• Operates autonomously
Core Competencies
• Communication & Confidence
• Creativity & Innovation
• Problem Solving & Judgement
• Change Focus
• Influencing Others