About Us
We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employee a team of more than 11,800 people, in 27 countries around the world.
Who we are:
QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 14,000 people in 43 countries.
Our underlying business strategy is to maintain operations in the key global insurance markets and, where possible, to be a lead underwriter for selected lines of business.
The Opportunity:
The Business Change Manager is responsible for developing and implementing the most appropriate change management approach to successfully deliver required business change and transformational benefits, as described in the business case of a given assigned programme. The role will raise awareness on the importance of change management to deliver effective and sustainable business transformation / behavioural change across the division. The Business Change Manager will work collaboratively with the business, project community and members of the change team to efficiently share business insights and change management experiences and expertise to drive the embedding of a more 'Agile Change Mentality’ across the organisation
Your responsibilities for this role may include, but are not limited to:
• Lead the development of the change management approach to a given programme/initiative aligning to the business strategy
• Engage and shape change strategy with senior sponsors and stakeholders
• Define the optimal communications and engagement plan to deliver a given programme/initiative benefits
• Ensure alignment to the business strategy, priorities and delivery of ‘case for change’ plans, agreed embedding targets at the outset of each programme/project.
• Adopt the change management framework and standards
· Adopt the change management framework and standards
• Manage key business stakeholders to take ownership for the ‘case for change’ and to champion the change activities (e.g. managing resistance to change to speed up adoption) in the relevant change programme/initiative assigned
• Follow consistently the change management processes and procedures and communications guiding principles and suggest improvements where necessary
• Ensure that the change management approach is in line with industry best practice and standards (e.g., PROSCI)
• Deliver in class change artefacts
• Build and maintain strong relationships with key internal and external business stakeholders to ensure that service delivery meets expectations.
• Manage and guide change champions and key stakeholders at all levels / cross departments and geographies on how to address resistance to change / obtain buy-in on complex and challenging situations
· Stimulate regular honest and constructive two-way feedback
• Support robust business readiness and knowledge transfer approaches (where applicable) to speed up adoption and minimize business disruption
• Consistently deliver best practice change interventions that align / delivers business priorities and strategy
• Share and collaborate with new members of the team to become confident subject matter experts in change management
You will need to be able to display you have the following qualifications and experience:
• Expert knowledge of change management skills and on the use of project management practices, methodologies and tools
• Accreditation on Change Management (e.g. PROSCI Change Management Practitioner), Agile Methodologies and/or Project Management (e.g. PRINCE2 Project Management Practitioner) preferable but not a necessity
• Supporting the delivery of large-scale transformation / behavioural change programme experience in a large, blue-chip organization
• Matrix management, relationship and network building skills
· Senior stakeholder management experience
• Excellent communication skills both written and verbal
• Relationship, influencing and negotiation skills
• Resilient, self-driven & emotionally intelligent
We view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. Search for QBE on Vercida to learn more about our Diversity and Inclusion programmes and policies.