About Us
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.
Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.
Role Profile
Department Description
Transformation Management Office is part of the Operations Function and we help to drive our transformation with a focus on customer service, efficiency and resiliency. We support the Group to deliver on our investments and provide the expertise, processes, standards, tools and information required to enable the divisions to manage their individual change portfolios and support the implementation of the most strategic change programmes for the Group.
The project management professionals in LSEG apply best practice to project delivery, helping the business to select the right projects and support decision-making. Portfolio Managers facilitate the project prioritisation process, Project Managers are responsible for delivery, and PMOs assure project health. Together they follow the Change Framework, which describes a standard way of governing and delivering projects in LSEG.
Role Description
The Transformation Management Office has established a PMO Community monthly event where c1,000 colleagues from across the Group are invited to hear news from around the Delivery world. We have plans to expand on that and we are looking for an individual to join the team and help us build a Group wide PMO/PM Community for knowledge sharing, internal mobility and development.
Reporting to the Portfolio PMO, this role provides project management support and help build and establish the PMO Community. The PMO Lead will be leading the PMO Community and the following activities:
• The PMO Community will be a hub supporting and connecting the PM & PMO teams across the organisation
• The PMO Community will be a platform to enable internal mobility and learning and development
The PMO Community provides guidance and support to ensure the consistent implementation of project management processes, standards and tools across the Group
• The PMO Community will be a hub supporting the divisional PM & PMO teams and act as a conduit of good practice
• Advertise existing / new learning sources
• Platform for training courses exchange, career change and graduates scheme
• Help engage wider community in development / networking initiatives
Key Responsibilities
Project Planning and Schedule Management
• The PMO Lead will support the Project Manager with:
• The creation and maintenance of the delivery schedule, milestones and tasks in the relevant scheduling tool(s)
• Identification and tracking of dependencies between the delivery milestones and tasks
• Maintenance of the delivery schedule baseline in the relevant scheduling tool(s)
• Tracking the status of delivery milestones and tasks against the plan
• Provide quality assurance reviews of the milestone and task information in the relevant scheduling tool(s) for completeness, being up to date, and language and style, in line with the established LSEG standards of project management
PMO Community
PMO Community
• Development, production and delivery of PMO Community events from proposal right up to delivery
• Project managing events - Organise, coordinate materials and manage the logistics of the PMO Community events
• Setting, communicating and maintaining timelines and priorities for every event
• Delivering events on time, within budget, that meet (and hopefully exceed) expectations
• Work with the TMO Communications Lead to ensure messaging and agenda is aligned to the functional objectives
• Communicating, maintaining and developing relationships with the TMO team and key Group Functions stakeholders
• Being responsible for all PMO Community and team events from start to finish.
Project Issue and Risk Management
• The PMO Lead will facilitate Issue and Risk Management by supporting the Project Manager with:
o Identification and analysis of project delivery issues
o Recommend solutions to reduce probability and impact of risks
o Tracking the status of project delivery issues
o Maintenance of the project risks log
o Maintenance of the project issues log
o Identification and analysis of project delivery risks
o Tracking the status of project delivery risks
o Converting project delivery risks to issues, where appropriate
o Ensuring risk management procedures are followed.
• Appropriately address trade-offs between time, quality, and cost, facilitating the creation of solutions that prioritise high impact deadlines and activities.
Project Reporting and Communications
• Coordinate the regular project reporting cycles and production of project reports and materials, in line with the established standards
• Assist the project manager with providing regular project status updates, covering at least delivery, schedule, budget, resource, issue and risk management updates
• Proactively collates and completes analysis to facilitate stakeholder discussions and seeks to build understanding of negotiation.
• Understand the roles, needs and influence of different stakeholders and effectively plan communications to provide appropriate and well timed updates.
• Establish effect working relationships with key stakeholders, and demonstrate understanding of their perspective, proactivity and a delivery focus.
Key Behaviours
Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)
• Continuously adopt a pragmatic, flexible and responsive approach.
• Manage competing demands from various projects/managers simultaneously
• Maintain constructive and supportive working relationships with stakeholders across the group
• Provide creative solutions regarding use of tools to support planning, management, reporting and data requirements
Observation of Internal Controls
• Demonstrate and practice adherence to internal controls, all relevant procedures, keeping appropriate records and, where appropriate, timely implementation of internal and external audit points related to projects within remit
• Adhere to LSEG change standards, communicate these to project stakeholders, and monitor accordingly
Attention to detail
• Continually evaluate the quality of data in the project management tools and repositories, ensuring status reports are updated, all mandatory fields completed, issues and risks closed on time, projects to be closed on time, as governed by LSEG Group Standards
Candidate Profile / Key Skills
Essential
• Proven experience in a similar project- or programme-level PMO role
• Strong knowledge and experience of formal project management methodologies, project planning, and project financial and resource management
• Strong computer literacy, including advanced knowledge of the MS Office suite of projects, and a willingness and skill to learn new tools quickly
• Excellent documentation skills; ability to create high quality steering committee materials
• Excellent interpersonal and communication skills and proven ability to work effectively with all organisational levels
• Management of data and proficiency with project management and reporting tools such as Clarity PPM or other similar PPM tools
• Willingness and ability to challenge and coach project managers on information consistency, quality, and standards
Preferred
• Global experience - working successfully with teams in multiple locations simultaneously
• Experience in large investment banking or financial services organisations
• Experience and knowledge of supporting a large number of projects
• Educated to degree level or equivalent