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Vacancy: Senior Manager for Continuous Improvement and Associate Experience (US/UK/Poland)

Vacancy: Senior Manager for Continuous Improvement and Associate Experience (US/UK/Poland)
Posted in: Jun.03.2021


A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

The Sr. Manager for Continuous Improvement and Associate Experience will be responsible for shaping the P&O Associate experience strategy and mission. Partnering with leaders across MGS P&O, this role will develop and manage practices to deeply understand and listen to Associates and use the insights to raise awareness of trends to consult and inform decisions on MGS P&O strategies and implementation programs. In addition, the role will oversee the strategy, resources, and objectives to improve the delivery of E2E experiences across key Associate personas and journeys and contribute directly to MGS P&O Experience, Effectiveness, and Efficiency targets through the championship and utilization of Design Thinking, Continuous Improvement, and Agile methodologies. This position is expected to role model Great Line Management in leading a global team of both individual contributors and line managers as well as oversee and operating budget.

This role can be based in the US (Chicago, Newark, Hackettstown), UK (Slough), or Poland.

What are we looking for?

*Minimum of a Bachelor's degree. MS/MBA is a plus.
*3+ years of shared service experience, plus Human resources domain experience
*5+ years of proven leadership experience with process ownership / management
*5+ years of leading customer or employee experience initiatives guided by a combination of pragmatic, design thinking, quantitative and data-driven approaches
*Green Belt or higher certification in Lean / Six Sigma is preferred
*Exceptional problem-solving skills: demonstrated ability to structure complex problems, develop solutions, and craft high quality communications and recommendations
*Strong knowledge of and experience with human-centered Design Thinking best practices
*Strong executive presence - influencing and communication skills, along with assertiveness, directness, and an ‘Associate first’ mentality
*Excellent communication skills with fluency in written and spoken English
*Strong people leader who can collaborate, in a matrixed environment, with multi-cultural and remote peers / project teams
*Strong internal client-facing skills with a flexible communication style
*Requires flexibility in work schedule, early morning or evening hours may be required at times. Global travel may be required at times.


*Thorough understanding and passion for technology. A demonstrated affinity for analytics.
*Multi-national corporate experience working across different time zones and geographies

What would be your key responsibilities?

Associate Experience:

*Develop P&O Experience strategy leveraging benchmarking and internal data to prioritize key Moments that Matter
*Own the definition of Associate personas and journeys being responsive to the changing talent footprint and demands of the organization.
*Develop ongoing hire-to-retire experience listening strategy to deeply understand both what is important and what the experience to identify changes to programs, processes, and technology to improve moments of engagement, as an advocate for Associate Experience
*Champion and evangelize human centric design approach and capability building across various functions in P&O
*Drive adoption of P&O knowledge via MyP&O Portal via content governance, ownership and simplification

Continuous Improvement:

*Lead the prioritization and resourcing of new and ongoing process improvement and re-engineering opportunities in terms of user experience, quality, and productivity of teams.
*Complete holistic CI culture health assessments across the MGS P&O leadership organization and develop a roadmap to support continuous improvement capability building amongst key MGS P&O leaders.
*Bring forward CI methodologies and practices that will advance the long-term agenda of MGS P&O

People Leadership:

*Manages a globally distributed team with multiple skill-sets (continuous improvement, design thinking, content management)
*Establish and maintain successful, productive, collaborative partnerships with across MGS service lines and P&O Business Partner community to shape and drive the Associate Experience strategy and COP Delivery

What can you expect from Mars?

*The opportunity to learn, develop and take charge of your own career.
*An industry competitive compensation package including generous benefits (i.e. 401k, health, etc.)
*Commitment to our Purpose and our Five Principles.
*An environment where all Associates feel valued, supported and comfortable being themselves at work.
*The opportunity to work cross functionally, add value and impact a better world for generations to come.


Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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