Overview
Represents the company as an internal selling agent of products and services by providing first contact with potential customers and coordinating the sales process through payment.
Responsibilities
-Receives sales calls from existing customers and potential customers and provides product information, pricing and product availability.
-Provides information to customers to help them in their purchasing decisions for company products and services.
-Accurately processes sales orders from incoming calls as well as orders generated from outside sales representatives.
-Prepares purchase orders, assigns order numbers and coordinates purchases from suppliers and/or in-house inventory.
-Receives/creates sales leads and referrals, provides customer assistance and refers calls to appropriate outside sales representative.
-Calculates costs and prepares contracts for services and products.
-Assists in the preparation of sales proposals and price quotations.
-May travel to job sites to coordinate aspects of job and ensure customer satisfaction.
-Communicates customer requirements and requests support from other departments to assist in achieving established objectives. Utilizes expertise of service center staff to assist in business development, job costing and preparation of proposals.
-Prepares sales reports, updates lead database and performs administrative support within the office.
-Schedules installations, oversees ordering of equipment and materials for the job and provides general installation instruction.
Qualifications
-A High School diploma, or GED equivalent, and 1-3 years of general office or sales experience within the technical service industry required.
-Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
-Good communications skills are required. Must be computer literate with knowledge of Microsoft Office products.
We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008).