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Vacancy: Implementation Project Manager, REMOTE, TORONTO, CANADA

Vacancy: Implementation Project Manager, REMOTE, TORONTO, CANADA
Posted on: Aug.25.2021

Help Us Shape the Future of Healthcare

At League, we’re big on building connections - both through our product and with each other. Our platform is consumer centric, personalized and always on. It’s a front door to healthcare that empowers people to live healthier, happier lives. Every day.

When you feel connected to our mission, values and the work you do, you’re driven to perform your best every day. When you feel connected to people you work with, you’re able to build meaningful relationships that last. Together, we share the ultimate goal of delivering better health outcomes for everyone.

The world has changed, and so has the way we work. We believe you can work where you work best (whether it’s in the office all the time, a few days a week, or none of the time), and still feel connected to our mission, values, purpose, and each other. League is headquartered in Toronto with a second office in Chicago and we believe in empowering Leaguers to work their way—anywhere that works for them in Canada and the US.

All Leaguers have League life moments – moments in our careers that connect us to League’s mission and values, to each other and to our amazing work – every day.

Will your first League life moment be meeting our team? We can’t wait to meet you.

As an Implementation Project Manager, you are responsible for managing and engaging our portfolio of clients to facilitate an efficient product implementation and onboarding process and to coordinate projects that support existing customer relationships.

Your main objective is to proactively and strategically manage customer projects – discovering and documenting customer’s requirements, creating end-to-end project plans, facilitating the execution of deliverables, coordinating with internal departments to fulfill client needs, and tracking against plan. It is vital to have strong customer facing communication skills and an ability to derive the correct solutions to meet a customer’s needs.

Ultimately, you must display a deep understanding of your clients’ health benefits, and business goals and League’s product to create an inspiring and educational experience.

In this role, you will:

-Act as a strategic and trustworthy partner between your client and League during the onboarding process
-Demonstrate core problem solving skills to deliver a successful implementation and onboarding in spite of some uncertainty
-Project manage the implementation of League’s platform and services for clients in an efficient, scalable, and high quality manner
-Train clients on functionality of the League platform and HR admin portal (website), including associated business processes
-Demonstrate strong presentation skills, demonstrating capabilities to adapt to client’s style and culture
-Communicate clearly and regularly between Sales, Product, Customer Success, Customer Care, Operations and other necessary teams to ensure clarity on customer requirements; act as the one point of contact communicating changes and updates to the necessary teams
-Demonstrate the ability to motivate and guide internal teams to deliver according to plan, including but not limited to:
-Marketing and Communication teams in regards to member communications, launch decks, and welcome packages.
-Operations teams for discovery meetings, configuration, payroll, and integrations.
-Product team for special product considerations required to meet client expectations.
-Proactively reach out to clients & decision makers to manage expectations and drive excitement
-Capture ongoing and post-onboarding customer feedback to contribute to Implementation Team’s ongoing process enhancements
-Confidently present and answer basic health and benefits coverage questions, leaning on League internal subject matter experts for more complex matters
-Foster referenceable clients who are openly willing to speak about their onboarding experience

About you:

-3+ years in a high-performance account management / implementation capacity
-Bachelor’s degree or equivalent
-Experience with Group Benefits consulting/administration is preferred
-Experience with Salesforce is preferred
-Completed or working towards the completion of the PMP certification preferred

At League, everyone is welcome. Diversity makes us better, and we believe in building diversity across cultural identity, gender, sexual orientation, age and education, thought and experience.

We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.


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