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Job ID: 17835
Job Category: Health Services
Division & Section: Employment & Social Services, E&SS Strategic Program Management
Work Location: Metro Hall, 55 John Street
Job Type & Duration: Full-time, Temporary (12 months)
Hourly Rate and Wage Grade: $46.38 - $50.82
Shift Information: Monday - Friday 35 hours per week
Affiliation: L79 Full-time
Qualified List - A Candidate List will be established. For applicability and duration, see below.
Number of Positions Open: 1
Posting Period: 25-Aug-2021 to 10-Sep-2021
HR Contact: Victoria Amaral, 416-397-4969
Division Contact: Margaret Gassanov????, 416-397-0341

Job Description

Working as part of the Business Intelligence and Analysis (BIA) Unit, the successful candidate will provide quality improvement expertise and support to management and staff in business planning and project management. You will identify, analyze, and optimize business processes, inputs and outputs by documenting and facilitating business process reviews. You will conduct analysis and develop recommendations to assist in the determination of adopting new processes. Through this work, you will help Toronto Employment and Social Services to improve and modernize business performance and generate sustainable operational efficiencies.

Major Responsibilities:

-Provides quality improvement expertise and support including strategic operational business planning, performance measurement frameworks and project management.
-Develops, implements and evaluates divisional programs and projects.
-Identifies quality improvement processes, methods, systems and analysis, using a best practices approach and evidence informed decision making.
-Develops and implements quality assurance processes to monitor and support programs to achieve and maintain standards and to comply with legislative mandates.
-Conducts current state assessments, environmental scans, literature reviews and documents business processes and work flows for the purpose of business process redesign and program evaluations.
-Plans and coordinates work packages (e.g. requirements gathering, gap-fit assessment, implementation of appropriate technology, return on investment analyses, budget monitoring).
-Develops and implements communication strategies to inform stakeholders (e.g., performance measures, quality improvement initiatives, best practices and legislative changes).
-Creates and maintains resource information for stakeholders.
-Represents the business area on various committees.
-Provides subject matter expertise on staff training and development and applicable/ related policy development.
-Drafts and revises related program plans, policies, procedures, and business processes.
-Develops and facilitates/co-facilitates improvement and/or quality related training sessions.
-Attends workshops, conferences, seminars, etc.

Key Qualifications:

Your application must describe your qualifications as they relate to:
-A post-secondary degree in a related field (e.g., Quality Management) or considerable experience related to the primary duties of the position combined with relevant certification (e.g., Lean or Six Sigma, business process management, business analysis).
-Experience documenting, analyzing, developing, and implementing business processes.
-Experience designing, implementing and monitoring quality improvement projects in a human services area.
-Experience in stakeholder engagement with a high level of ability to work effectively with a broad spectrum of diverse stakeholders.
-Considerable experience working with MS Visio and Excel.

You must also have:

-Excellent critical thinking, problem-solving, analytical and conceptual thinking skills, with an ability to monitor and assess services and business processes to identify best practices and opportunities to improve service delivery through business process innovations.
-Excellent oral communication, writing, presentation and interpersonal skills to deal effectively with operations staff, technical staff, business unit staff, and management and to communicate information in a manner that is understandable to a wide range of individuals.
-Detail-oriented, dependable, and flexible individual with initiative to handle a complexity of tasks simultaneously
-Excellent time management and organizational skills.
-Ability to lead and motivate workgroups to excel in an environment that fosters innovation.
-Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
-Ability to travel to various locations.
-Knowledge of front-line and business support positions working in TESS or in a similar human service function, an asset.

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
A Candidate List will be established and remain in effect for two (2) months after the posted opportunities have been filled. This list will be used to fill current and any additional temporary vacancies in the posted job that become available within the posted or a different location in the Employment & Social Services Division.


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