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Vacancy: Process Improvement Specialist, Toronto, ON, Canada

Vacancy: Process Improvement Specialist, Toronto, ON, Canada
Posted on: Aug.26.2021

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Department Overview

The Enterprise Process Excellence (EPE) team leads the Lean Six Sigma efforts within TD Bank and supports various other TDBG businesses on their Lean Six Sigma deployment. The Lean Six Sigma methodology demands a focus on meeting customer requirements, making data-driven decisions, and improving processes from an end-to-end perspective.

It is an area that will be attractive to a self-starter who is eager to be a change agent. The role offers the successful incumbent understanding of business units by focusing on solving key business issues, processes, and outcomes as they impact the strategic direction of the business.

The EPE team focuses on execution of Lean Continuous Process Improvement and design initiatives aimed at: improving the customer experience, reducing errors, reducing expenses, increasing revenues and creating capacity.

Although the posting indicates Toronto candidates will be considered if they are outside of this location.

Please note the Hiring Manager may be different from the People Leader once the successful candidate(s) have been hired.

Job Description

The Manager, Enterprise Process Excellence is accountable for leading a team of cross-functional resources in the deployment of Lean Six Sigma methodologies supporting TDBG businesses and guiding the team in executing LSS process improvement projects. The Manager has overall responsibility for conducting the up-front assessment, prioritization, implementation, and the successful completion of projects and initiatives supporting the overall business plan. These include:

-Be or become an expert on lean Six Sigma methodology (have or be willing to achieve Lean Six Sigma Black Belt Certification through the internal TD EPE Training & Certification program within 12 / 18 months)
-Leading project teams in the execution and delivery of process improvement initiatives using the LSS methodology
-Building effective relationships with key business partners within and across business units
-Delivering financial and customer benefits to business units that result in the achievement of business unit target.
-Ongoing prioritization of project initiatives to ensure direct linkage to Business Units KPI’s and achievement of continuous improvement savings
-Monthly reporting of Savings within the designated project management system.
-Recommending solutions to improve quality and eliminate waste and leading the project team to execute on recommendations
-Independently lead medium to large or strategic projects
-Prioritizing and managing their own workload in order to deliver results
-Supporting the team in their LSS Certification Roadmap (Green and/or Black Belt certifications if/when a certified Black Belt).

Job Requirements

-Job Requirements
-Strategic thinker
-Proven ability and demonstration of leadership skills
-Ability to work in a fast paced, dynamic environment
-Strong learning agility, analytical and strategic thinking skills
-Excellent written and verbal communication and interpersonal skills.
-Comfortable communicating to all levels within the organization including senior executives
-Strong negotiation, conflict resolution and influencing skills
-Strong facilitation and consensus building skills
-Well-developed analytical abilities: must be comfortable with data and statistics
-Data-driven decision maker
-Proven ability to see business processes through a customer lens
-Experience leader in Change management, who enjoys process improvement, and has proven abilities in establishing and developing relationships
-Committed to execute with excellence while delivering results within aggressive timeline
-Strong business acumen and organizational awareness
-Demonstrated ownership for their personal development
-Demonstrated project management skills
-Flexibility to travel is required for this role

Additional Information

Lean Six Sigma Black Belt Certification is an asset when posting for this position
LSS Certified Candidates may be asked to provide Certificate/Project Storyboard with a reference for validations.


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


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