Vacancy: Head of Transformation and Continuous Improvement, London, United Kingdom

Vacancy: Head of Transformation and Continuous Improvement, London, United Kingdom

Posted on: Sep.09.2021

Who we are

We’re global, we’re growing and we’re going to need talent to keep up the pace. We’re making payments simpler for over 4m customers worldwide, in over 90 currencies. We’ve been around for 10 years, disrupting the market with a digital payment platform that aims to make sending money abroad as easy as sending a text message.

There’s almost 1,200 of us already hard at work and we love welcoming new people. We’ve got offices across the world, from London to Sydney and 15 locations in between - they’re open for business but right now lots of us are working from home. Want to be part of our global growth story - read on…


About the role

The Head of Transformation and CI will be responsible for the successful design, delivery, adoption, and embedding of transformation across Payment Operations (PO). You will identify opportunities to significantly improve pay-out and associated processes and put processes and resources in place to deliver the transformation and continuous improvement.

Our department is fast-paced and ever-changing so the right candidate will be energized by the challenge that this presents. Got what it takes for the job? Read on...

Your ability to make an immediate impact is key. You will know what it takes to identify and deliver transformation and continuous improvement across an operational team. With a natural gravitas to engage senior stakeholders, and the empathy to connect with end-users. You’ll be an expert in applying the right methodologies, tools and techniques in an agile, fast-paced environment.

As a member of WorldRemit’s Operations team you will aim high, embrace challenge and always do what’s right; acting with integrity and building trust as you contribute to the company’s technical direction and long term decision making.

Reporting to the Director of Payment Operations , you will:

• Identity and implement people, process, service, and technology transformation and CI to ensure optimum benefits are realised in line with PO and WorldRemit business objectives
• Support the Director of Payment Operations to balance the portfolio of transformation and CI projects to ensure successful and rapid delivery of improvements
• Line manage a team of PM, BA, CI colleagues to deliver a number of key projects
• Build strong relationships across WorldRemit in order to identify changes that will impact PO, developing appropriate strategies to ensure change is successfully implemented
• Build and deliver a governance structure to ensure effective governance of all PO transformation and CI
• Work collaboratively to define the desired ‘to-be’ solution, identifying any associated people, process and changes
• Conduct robust change impact assessments to identify effective change and readiness plans as well as post implementation reviews post delivery
• Define robust readiness and deployment plans, leading readiness activities to maximise the success at launch
• Plan for and measure benefit realisation
• Responsible for a number of change and transformation forums
• Develop a CI methodology that can be used to deliver significant CI benefits across PO and WorldRemit
• Promote and develop positive change management techniques across WorldRemit

What we’re looking for from you

• Proven experience of delivering complex transformational activity in an operational environment
• Adept at applying change management methodologies in both Agile and Waterfall environments
• Confidently conduct change impact assessments, creating change and readiness plans, communications and engagement, adoption, and benefits realisation
• Excellent communication and presentation skills
• Strong stakeholder management, with the ability to influence
• Experience leading and developing Project Managers
• High level of numeracy and literacy, with the ability to interpret data to direct change according to agreed objectives
• Advanced user of Google Workspace, Atlassian, and/or Microsoft Office applications


What you’ll get from us

• Life assurance of 3 times your salary, should the worst happen.
• Pension scheme offering 8% matched contributions.
• Private medical and dental care plans.
• 25 days of holiday plus bank holidays, rising to 28 after 3 years.
• Cycle to work scheme
• Various dining and shopping offers




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