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Vacancy: Operational Excellence Transformation Consultant in Services, Amsterdam, Netherlands

Vacancy: Operational Excellence Transformation Consultant in Services, Amsterdam, Netherlands
Location: Amsterdam
Other locations: Primary Location Only
Salary: Competitive
Date: 17-Sep-2021
Requisition ID: 137758

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

How about this? Converting your ideas into a large scale business transformation, challenging senior leadership in their strategy and performance journey, supporting your colleagues to get the best out of themselves and developing yourself into the expert in your field. And… all this while working closely together with clients and colleagues and having a lot of fun! Sounds interesting? Then read on.

The opportunity

The colleagues of the Service Excellence team at EY (part of the Supply Chain & Operations department) have a passion to sustainably improve the full operation of service environments. This ranges from ‘simple’ process improvements to full organizational transformations where everything is considered from strategy, to processes, to services to employee behaviour and culture. As part of this team, you help customers to transform their strategy into effective and sustainable operational performance. Depending on your preferences, you are able to have significant variation in your work, ranging from (data) analyses and interviewing to process improvements, to providing training and coaching and you will work with clients from different organizational levels. One thing is sure - your development will never stand still. And, as the team is growing its footprint in the public sector, you will have the opportunity to practice your skills in that area as well.

Your key responsibilities

As part of the Service Excellence team, you make an impact at the customer from day one. You are the expert that leads the client in their journey towards Service Excellence. For example, by preparing and facilitating customer workshops, training and coaching the client into the Service Excellence way of working or performing full organizational analyses to identify and prioritize improvement potential. At the client, you are able to quickly understand the situation and adapt your approach to get to the right decisions, coaching or advice. And as a team member of the Service Excellence team (and the SC&O department), you are proactive and cooperative in bringing our team to the next level and are contributing to the pleasant team atmosphere.

Skills and attributes for success

Are you continuously working to improve yourself and your environment and are you ready to use this energy to be successful as part of the Service Excellence team?

To qualify for the role you must have

• Minimum of 1 year work experience in Consultancy and/or within the field of Operational Excellence / Lean / Continuous Improvement within Services Organizations.
• A Master's degree with above average grades, preferably in the field of Business, Operations Management, Supply Chain Management, (Industrial) Engineering or similar studies.
• Fluent in Dutch and English.
• Excellent analytical capabilities, strong communication, change management and people skills, result-driven, the ability to be pragmatic in execution of projects and conceptual thinking.

Ideally, you’ll also have

• You have a passion for Operational Excellence or Continuous Improvement in service environments and experience and knowledge regarding project management. Lean Six Sigma Green Belt/Black Belt certified is an advantage.
• Affinity and/or experience with data and IT
• Affinity with and/or experience in the public sector
• Fluently speaking a third European language (in addition to Dutch and English) and you are willing to travel

What we look for

Are you truly outstanding? Are you communicative, social, analytical, practical, pragmatic and a fun team player, both during and outside of work? Are you keen to develop yourself quickly as a consultant and specifically in the field of Service Excellence and can you convince us that you can be of added value at our clients starting today? Then share your motivational letter (must) and CV immediately so we can soon welcome you as our new colleague!

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development. At EY, your competencies and your areas of interest will determine your future, plus we offer you:

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Find out more on about the many benefits to which you are entitled as employee at EY

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

An (online) assessment and a pre employment screening are part of the application procedure.

Due to laws and regulations, and because EY (and in some cases its clients) has high demands on the reliability and integrity of its employees, every new employee will be screened. Depending on your rank the pre employment screening could contain the following: Certificate of Conduct (in Dutch: VOG) or - if requesting a Dutch VOG is not possible - Criminal Background Check of the country you are currently living or have lived during the last five years, integrity questionnaire, verification of ID, diploma’s and/or work experience and consultation of the Dutch insolvency registry


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