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Vacancy: Business Change / Business Readiness Manager, London, UK

Vacancy: Business Change / Business Readiness Manager, London, UK
Posted on: Sep.22.2021

Division: Central Functions
Location: London/Wimbledon
Salary: Competitive basic and discretionary bonus + benefits


Join Close Brothers Central Change Team where you will be responsible for developing, managing and rolling out the Business Change / Business Readiness framework across the Bank to ensure projects and programmes adopt best practice to ensure successful delivery and implementation of the projects and programmes as part of the investment plan. Our ideal team member will have previous experience in relevant project development life-cycles.


Close Brothers utilises the SFIAPlus skills framework, in partnership with BCS
Business Change, Business Readiness, implementation planning and management (SFIA Level 5)
• Defines and communicates the approach for change management & implementation planning for a significant part of the organisation.
• Initiates, plans and leads business change activities for strategic, large and complex change management initiatives

Acceptance testing (SFIA Level 6)

• Obtains organisational commitment to deliver high quality systems, products and services focussed on delivering to user requirements and business benefits.
• Maintains an overview of the business environment, required outcomes and potential exposures.

Benefits management (SFIA Level 5)

• Leads activities required in the creation and realisation of the benefits of each part of the change programme.
• Identifies specific metrics and mechanisms to measure benefits and plans to activate these mechanisms at the required time.

Organisational Facilitation (SFIA Level 5)

• Facilitates and coaches focussed work groups on a continuous basis to deliver defined goals and outcomes.
• Supports focussed work groups and teams to learn, to solve problems collaboratively and to improve team performance.


• Have a comprehensive knowledge of relevant project development life-cycles, and the environment in which they operate.
• Have in-depth knowledge of business change, acceptance testing, implementation planning and readiness management, benefits realisation and risk management.
• Ability to lead, coach and mentor virtual teams in a practice-based model across a matrix structured organisation to develop and grow business change skills and capabilities across the organisation.
• Understand the interdependencies of business processes and information systems. Demonstrates strong interpersonal skills.


Hold a relevant professional Change Management qualification

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.

To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.

The Company

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. We employ over 3,500 people, principally in the UK.

Close Brothers Group plc is listed on the London Stock Exchange and is a member of the FTSE 250.We remain focused on markets and services we know and understand, developing leading positions and unrivalled expertise. Our approach is prudent and considered enabling us to grow sustainably, through all market conditions, building confidence among our depositors and investors.

Our businesses have remained local as we continue to provide bespoke services, and developing long-term relationships ensuring our success in the future. We value our clients over everything else. What they do is important – they are the doers and makers of things, the wealth creators, the investors and the savers. We ensure our services meet their specific needs and invest to support them as they grow.

These principles, founded in our past but applied to the modern world today, represent what we describe as ‘modern merchant banking’ – values that are embedded in our culture and that underpin everything we do.


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