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Vacancy: Change & Operational Readiness Manager, Liverpool, UK

Vacancy: Change & Operational Readiness Manager, Liverpool, UK
Job function : Business Transformation
Main location : UK & Ireland-United Kingdom-Merseyside-Liverpool
Other Locations : UK & Ireland-United Kingdom-West Yorkshire-Leeds
Schedule : Full-time
Working pattern : Standard
Salary : Competitive with great benefits
Closing date : Oct 15, 2021, 12:59:00 AM

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at Openreach. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The Infrastructure Solutions Transformation Manager is responsible for pan-Infrastructure Solutions transformation, working with stakeholders across the business to understand their business and create and deliver a plan that meets strategic objectives as well as more local business needs. This will make improvements for customers and grow the business.

You'll have the following responsibilities

• Responsibility across 8 products and 5 functions within Infrastructure Solutions and will deliver change across all areas including operating model, people, systems, process, policy, process and qualification.
• Accountable for transformation that is across multiple functions in Infrastructure Solutions and also the governance of all transformation activity across Infrastructure Solutions.
• Implement new governance to ensure all transformation is communicated and that we own the systems transformation workstack.
• Work with the operations team to develop recommendations and agree how transformation will be delivered and leading the execution of the plan.
• Responsible for the delivery of the Infrastructure Solutions’ strategy, ensuring the delivery and growth of a business.

You'll have the following skills & experience

• All products within Infrastructure Solutions (Single Network Rearrangement, MDU, Repayments, Fibre enquiries, National Notice Handling Centre/Maps by Email, CFP, Copper New Sites, Fibre New Sites), strong understanding of the organisation and business.
• Knowledge and understanding of key systems used across the business.
• Strong understanding of Infrastructure Solutions business and strategy.
• Strong strategic capability
• Strong stakeholder management and communication skills required due to the variety and levels of engagement required.
• Strong interpersonal skills and technical knowledge with the ability to tailor approach and style depending on audience.
• Programme and project management experience across multiple business units and products.


As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, ?car allowance,?access to equity schemes, family health care plan, personal landline?and an attractive pension offer.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

About Openreach

Openreach Limited runs the nation’s digital network. We play a key role in British society, helping homes, schools, hospitals, broadcasters, government, businesses and more connect to the world.

We're a wholly owned subsidiary of BT Group, and our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses. And we’re on a mission - to make the country’s digital network services faster, better and more affordable.

Our people are experienced, resourceful and innovative, working on vital projects that help support the nation at work, in learning, on the move, at rest, at play, in emergencies and much more.

So if you’d like to be a part of an exciting organisation that’s making a real difference, why not join us today? You can read more here about working at Openreach.


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