Vacancy: Quality Manager, UAE

Centara Hotels & Resorts - Dubai
Location: Centara Mirage Beach Resort Dubai (Dubai)
Department: Others
Closing date for submission: Monday, May 31, 2021

The Quality department’s overall focus is to ensure that the Quality Standards of the hotel comply with company policies and are in line with the organization’s goals, values and Centara Brand Standards.
The objective is to facilitate the process of improving guest’s satisfaction through regular analysis of guest feedback and active participation in finding solutions adapted to the issues regularly raised with the different operation teams. The Quality Manager must efficiently and diplomatically deal with situations involving any aspect of the quality of the products and services, where the reputation or image of the hotel is represented.

*As the Quality Representative of the hotel, to maintain the integrity of the Quality Standards and ensure achievement of stated quality objectives and policies.
*Conduct regular audits based on the Internal Audits guidelines. Submit detailed report to GM/RM and all HODs concerned.
*After each audit, coordinate and follow up closely with respective department heads on non-Compliance areas of the Service Reference and areas of improvement.
*Manage all third-party external audits with regards to service / product (Mystery guest audit, external internal…) and assist in creating and following up the improvement and action / training plans (CHR internal audits, LRA audits, safety audits, environmental audits…)
*Supervise the maintenance of Departmental Operating Procedures, in line with the latest Centara standards.
*Conduct random checks on sequence service standards, food quality and set up on daily basis for all areas of the hotel operation.
*Conduct checks of VIP rooms, return guests and rooms blocked for guests who have previously filed complaints.
*Conduct random check on food hygiene and cleanliness all kitchens following HACCP standards (if combined role with Hygiene Manager).
*Conduct daily property inspection and provide short reports and follow up on the improvement.
*Attend daily morning brief/HOD’s meeting to share feedback with regards to Quality & Brand Standards and to keep abreast of the daily operations and happenings around the resort.
*Share guests’ comments (positive and negative) on a daily basis and ensure necessary following up and action if needed. Reinforce positive comments and ensure associate is recognized. Be part of the solution, not only offering problems.
*Work hand in hand with CHR Marketing Communications department to coordinate and prepare printing materials for all departments as well as review of all artworks for quality before processing.
*Ensure all standards are updated and communicated to all concerned and establish an effective follow up procedure until final proper implementation is complete.
*Communicate with CHR HQ/ update SOP and relate message to all persons concerned

*Bachelor’s Degree in related field
*Minimum 3 - 5 years in similar position with International Hotels, UAE based
*Proven working knowledge in Quality Assurances in all Operations area, including Health & Safety
*Strong administrative skills, along with excellent communication skills
*Ability to develop effective tracking and monitoring plan
*Computer literate
*Good health, mature and pleasant personality and neat appearance
*Good command of English & Arabic

If you are interested in this position, please submit your resume and cover letter to:
Corporate Human Resources Department or complete Application Form

Corporate Human Resources Department, Centara Hotels & Resorts
25th Floor, Centara Grand at CentralWorld,
999/99 Rama 1 Road, Pathumwan, Bangkok 10330, Thailand
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Click the following link to apply online